Doktor Judi Privacy Policy – Malaysia Player Data Protection

Welcome to the Privacy Policy Doktor Judi. We understand how important privacy is to you as a user of Malaysia's online betting platform. This document is written so you know exactly what information we collect, why we need it, and how we use it.

This Privacy Policy applies to:

• All registered platform members Doktor Judi who access our services through the doktorjudi.biz website or our mobile app.
• Website visitors who have not registered but are browsing our platform's content.
• Individuals who contact our customer support team through any communication channel.
• Users who engage with our live chat feature, email or FAQ form.

By using the platform Doktor Judi, you agree to the collection and use of your personal data as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform.

Doktor Judi only collects data that is strictly necessary to provide you with a quality service. The following are the categories of data we may collect:

Your personal data is collected through several channels on the Doktor Judi:

• Account Registration: When you complete the registration form with your name, email, phone number and other required personal details.
• Identity Verification (KYC): When you upload identity documents such as your MyKad, passport, or driving licence for verification purposes.
• Financial Transactions: When you make a deposit using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay or FPX (Maybank2u, CIMB Clicks), or withdraw funds to your bank account.
• Platform Activity: Automatically as you use the platform — including betting on Liga Super football, EPL, badminton, cricket, baccarat, slots, live casino, or e-sports.
• Customer Support: When you contact us via live chat, email or any other communication channel.
• Cookies & Tracking Technologies: Through cookies, pixel tags, and similar technologies that operate automatically as you browse our platform.

Doktor Judi uses your personal data solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, maintaining, and securing your account; enabling you to log in and access all platform features.
• Payment Processing: Verifying and processing your deposits and withdrawals securely and promptly.
• Identity Verification (KYC/AML): To comply with legal requirements relating to anti-money laundering and age verification (18 years and above).
• Service Improvement: To analyse usage patterns and improve your betting experience on the platform, including more relevant betting recommendations.
• Important Communications: Sending transaction notifications, security updates, bonus alerts and other important information related to your account.
• Marketing (with consent): Send you promotions, special offers, and the latest updates about Doktor Judi — only if you have given consent to receive marketing communications.
• Platform Security: To detect and prevent fraud, bot usage, system manipulation and other suspicious activities.
• Responsible Gambling: Monitoring betting patterns to identify players who may need assistance and providing appropriate responsible gambling tools.

Doktor Judi does not sell, rent or share your personal data with third parties for their own marketing purposes. However, there are limited situations where we may need to share your data with certain parties:

• Payment Providers: Payment service providers such as FPX processors, Touch 'n Go gateway, DuitNow, and other e-wallet providers to enable your financial transactions to be processed securely.
• Technical Service Providers: Server hosting companies, cybersecurity service providers, and platform analytics providers that help us operate Doktor Judi — all bound by strict confidentiality agreements.
• Legal Authorities: Malaysian law enforcement agencies or regulatory bodies when we are required to do so by law or court order.
• Third-Party Identity Verification: KYC service providers who assist us in verifying member identities and preventing fraud and money laundering.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity — you will be notified in advance.

All third parties that receive your data from Doktor Judi are required to protect that data to the same or higher standards that we ourselves uphold.

Doktor Judi implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security feature that each member can enable to protect their account.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect any suspicious activity.
• Strict Access Controls: Only authorised Doktor Judi who have been granted specific authorisation may access members' personal data, and only to the extent required for their role.
• Regular Data Backups: Your data is regularly backed up to secure, off-site locations to prevent data loss in the event of a system failure.
• Security Audits: We conduct regular security audits and penetration testing to identify and address any system vulnerabilities.

Platform Doktor Judi uses cookies and similar tracking technologies to enhance your experience and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting your ability to use the platform.
• Performance Cookies: Collects information on how you use the platform — pages visited, time spent, and any errors encountered — to help us improve our services.
• Functional Cookies: Remembers your preferences — such as display language, account settings, and favourite sports region — so you don't have to reconfigure them every time.
• Analytics Cookies: Helps us understand platform traffic in aggregate — no personally identifiable information is collected through this type of cookie.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect your experience on the platform. Doktor Judi you.

As a member Doktor Judi and under the provisions of the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our privacy team at privacy@doktorjudi.biz. We will respond within 14 business days.

Doktor Judi only retains your personal data for as long as necessary for the purposes stated in this policy or as required under Malaysian law:

• Active Account Data: Retained for the duration your account is active and for an additional 7 years after account closure for financial audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian financial legislation and AML/CTF regulations.
• KYC Documents: Retained for 5 years after the business relationship ends or for the period prescribed by applicable legislation.
• Communication Logs: Live chat transcripts and support emails are retained for 2 years for quality assurance and dispute resolution purposes.
• Technical Data & Logs: Server log data and technical information are retained for 90 days before being automatically deleted.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

Platform Doktor Judi is intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a child has registered an account on our platform, please notify us immediately at support@doktorjudi.biz so we can take appropriate action, including closing the account and deleting all associated data.

Parents and guardians concerned about children accessing online betting platforms are encouraged to use parental control software and have open conversations with their children about the risks of gambling.

Doktor Judi reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify you through:

• In-platform notifications when you log in to your account.
• Via email to your registered address at least 7 days before the amendments take effect.
• A clear update to the "Last Updated" date at the top of this page.

Continued use of the platform Doktor Judi after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Doktor Judi handles your personal data, please reach us through:

You also have the right to lodge a complaint with the Malaysia's Department of Personal Data Protection if you are not satisfied with how we have handled your privacy complaint.